Returns & Exchanges
At Lunazone, we want you to love your fashion finds, but if you're not completely satisfied, we offer a seamless 30-day return policy for all unworn items with original tags. Our goal is to ensure your style journey is effortless from purchase to return.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all clothing tags remain attached and the garment is in its original condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing